Payment details , security deposit , general terms

• To make a booking we require a 25% deposit. This is non refundable and must be paid within 24 hours of agreeing a booking with the Owner.

• The final payment for your booking is due 60 days before the start date of your holiday.

• In the event of cancellation you are not entitled to a refund. We will, however, endeavour to re-let the property and if successful reimburse you for final payment less any costs associated with re-letting the property.

• All bookings must be made by a person who is 25 years or more at the date of the booking.

• All bookings are non transferable

• We ask for a £100 refundable damage/security deposit payable at the same time as your final payment. This will be refunded within 14 days of your departure if the following conditions are met :

  • no damage is done to Trenowin or its contents, including linens, beyond normal wear and tear

  • towels are provided but must not be used outside or for the beach

  • all charges accrued during the stay are paid prior to departure

  • we are not insured for Electric Vehicle Charging and have no facilities for this. Please do not attempt to charge an EV from Trenowin. Any excessive electricity usage is chargeable.

  • you do not smoke or vape inside the property

  • for safety reasons the use of candles inside the property is prohibited

  • open fires and barbeques (unless raised off the ground on legs) are not allowed on site

  • dogs not permitted anywhere on the property

  • all rubbish is placed in the bins provided prior to departure

  • all doors are locked on departure and the keys left in the key safe

• Please inform us of any issues/difficulties in the property or its contents immediately. We (or our representative) will endeavour to resolve within 24 hours.